Shipping policy
Last updated: May 2026
Where We Deliver
We deliver nationwide across South Africa from Johannesburg to Cape Town, Durban to Pretoria, and everywhere in between.
Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Major cities (JHB, CPT, DBN, PTA) | 6 to 10 business days |
| Standard nationwide | 5 to 12 business days |
| Remote and outlying areas | 7 to 12 business days |
Business days exclude weekends and public holidays.
Shipping Costs
| Order Value | Shipping Fee |
|---|---|
| Under R800 | R80 flat rate |
| R850 and above | FREE |
Order Processing
Orders are processed within 1 to 2 business days of payment confirmation. You will receive a tracking number via WhatsApp or email once your order has been dispatched.
Please ensure your delivery address and contact number are correct when placing your order. Lunaira is not responsible for delays or failed deliveries caused by incorrect information.
Tracking Your Order
Once your order is dispatched you will receive a tracking number. You can:
- Track your order using the link provided
- Visit our Track My Order page on the website
- Contact us directly on WhatsApp for a real time update
Failed Deliveries
If a delivery attempt fails the courier will attempt redelivery or hold the parcel at a collection point nearby. We will notify you via WhatsApp if this happens.
Delays
Lunaira is not responsible for delays caused by:
- Courier partner delays
- Public holidays
- Severe weather conditions
- Incorrect delivery information provided at checkout
We will always communicate with you proactively if a delay is anticipated.
International Shipping
We currently only deliver within South Africa. International shipping is not available at this time.
Contact
For any shipping queries contact us directly we respond fast.
Email: support@lunaira.co.za WhatsApp: 0718133307 Website: lunaira.co.za